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Communities > Diagnostic & Analysis System > MaxiSys Elite > maxisys elite not registered
maxisys elite not registered

3001 Views 5 Replies Latest reply: 2015-12-20 17:05:12


  •   Level 1   
    (8) points
    samwalton
    2015-12-03 19:44:39
    For some reason I clicked something and it said exciting diagnositic system. then it asked me to re-register the device when I did, now I have a new serial number and password. It says this device not valid. I have no clue what I did. But every time I try to update it says this product has not been registered. What do I do? The serial number and password that are on the tablet now are not what is inside the account at pro.autel.com What do I do? How do I make them the same?

  •   Level 10   
    (7578) points
    witsend

    2015-12-03 19:52:23 (Reply to:samwalton)

     Thank you Kindly sir  for your kind donation of donating  your free year of  updates to a starving mechanic in Nigeria

  •   Level 10   
    (10965) points
    Autel Support

    2015-12-04 08:28:47 (Reply to:samwalton)

    Hi, can you please send some screen shots of this problem to support@autel.com? We will check it and feed back to you soon. Thanks!

  •   Level 1   
    (3) points
    surauto

    2015-12-06 15:31:06 (Reply to:Autel Support)

     Hi, am not able to register my product maxisys elite serial number: V09R50105422. Every time I try to register, I get a message that "the product does not exist and I should check the information I have entered" but have put accurate information but it still gave me the same message. Please kindly try to resolve this problem asap. Thank you.

  •   Level 9   
    (3413) points
    Support02

    2015-12-07 09:53:24 (Reply to:surauto)

    It should be ok now. Please try again.

  •   Level 1   
    (9) points
    Edchuck1021

    2015-12-20 17:05:12 (Reply to:surauto)

    You have to register in the autel software to get your password not the android
    setting.I had the same problem.
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